I remember sitting in a breakout session at ACUHO-I '97 in Minneapolis as a small college Director of Residence Life (with minimal, non student affairs part-time staff). I was blown away by the transformative potential being presented by EBI leadership with real time, data driven benchmarking and have been on board ever since. EBI quickly became an extension of my staff in that they enabled me to provide answers specific to my students that would have taken countless focus groups to garner. The information then allowed me to put money, training and effort into areas important to the students. EBI remains innovative and forward thinking as evidenced by their partnering & development efforts for MAP-Works which I signed up for with no hesitation due to my previous 10 years with them. I can say with complete confidence that their responsiveness to end user feedback proves that they live up to their own slogan to remain catalysts for their OWN continuous improvement.
Gary Bice, Jr.,
Director of Residence Life