The quality of the facilities and services you provide to the groups that use your Union/Student Center for meetings and events is a reflection of your staff and your institution. How do you know that the level of quality you are providing is meeting your client’s standards?

With the Event Service Assessment you will be able to : Monitor service levels on an on-going basis throughout the year. Recognize staff for specific service excellence. Provide early intervention of short falls. Share assessment results with other departments that are involved with serving your guests. Guide the improvement of guest services.

The EBI analysis includes two types of reports. Upper Level Summary Reports which give the reader a high level view of the performance of their institution and Lower Level Detail Reports which dig into the data to pinpoint details.

Gender, ethnicity, and other demographic variables are included in the analysis so you can determine the degree to which intervention strategies may need to differ.

Explanation and Examples of Upper Level Summary and Lower Level Detail Reports.

The results of the Event Service Assessment are only available online.