Support Resources

We understand that fast, accurate, prompt and friendly technical support is vital to your success. Our goal is to ensure that your experience with our products and services remains positive. To meet this objective we provide a variety of support options.

EBI® Help Desk

For benchmarking assessment support, please contact us at:

Phone: (417) 429-0551 (8 a.m. - 5 p.m. CT)

Email: helpdesk@webebi.com

MAP-Works® support, please contact us at:

Phone: (888) 8MAP-WORKS (888-862-7967) (8 a.m. - 5 p.m. CT)

Email: support@map-works.com

MAP-Works users, join the conversation. Sign up for our Facebook users’ group. The users' group is open to all MAP-Works clients.

EBI® Service Center

For questions about your account or billing, please contact us at:

Phone: (417) 429-0081 (8 a.m. - 5 p.m. CT)

Fax: (417) 831-2227

Email: info@webebi.com

Looking for More?

For technical notes, FAQs, system documentation and tips and tricks, please log in to MyEBI. There you will find our collection of articles to help you utilize our software tools to their full potential.

Mailing Address

Educational Benchmarking Service Center  |  3058 E. Elm Street  |  Springfield, MO 65802

Upcoming Events

MAP-Works Benchmarking Assessments Training Conferences
  • EBI Online Reporting Webinar for Current Users

    This webinar is designed for institutions that have completed an EBI assessment. We will explore the features/capabilities of the online reporting system as well as some basic statistics to help guide you through the continuous improvement process.

    Date: 02/07/2012
    Time: 10:00 AM – 11:00 AM CT

  • EBI Online Reporting Webinar for Current Users

    This webinar is designed for institutions that have completed an EBI assessment. We will explore the features/capabilities of the online reporting system as well as some basic statistics to help guide you through the continuous improvement process.

    Date: 02/09/2012
    Time: 1:00 PM – 2:00 PM CT

  • EBI Online Reporting Webinar for Current Users

    This webinar is designed for institutions that have completed an EBI assessment. We will explore the features/capabilities of the online reporting system as well as some basic statistics to help guide you through the continuous improvement process.

    Date: 02/14/2012
    Time: 10:00 AM – 11:00 AM CT

  • EBI Online Reporting Webinar for Current Users

    This webinar is designed for institutions that have completed an EBI assessment. We will explore the features/capabilities of the online reporting system as well as some basic statistics to help guide you through the continuous improvement process.

    Date: 02/16/2012
    Time: 1:00 PM – 2:00 PM CT

View More Events »