Support Resources

We understand that fast, accurate, prompt and friendly technical support is vital to your success. Our goal is to ensure that your experience with our products and services remains positive. To meet this objective we provide a variety of support options.

Help Desk

For benchmarking assessment support, please contact us at:

Phone: (417) 429-0551 (8 a.m. - 5 p.m. CT)

Email: helpdesk@webebi.com

MAP-Works® support, please contact us at:

Phone: (888) 8MAP-WORKS (888-862-7967) (8 a.m. - 5 p.m. CT)

Email: support@map-works.com

MAP-Works users, join the conversation. Sign up for our Facebook users’ group. The users' group is open to all MAP-Works clients.

Service Center

For questions about your account or billing, please contact us at:

Phone: (417) 429-0081 (8 a.m. - 5 p.m. CT)

Fax: (417) 831-2227

Email: info@webebi.com

Looking for More?

For technical notes, FAQs, system documentation and tips and tricks, please log in to MyEBI. There you will find our collection of articles to help you utilize our software tools to their full potential.

Mailing Address

EBI MAP-Works  |  3058 E. Elm Street  |  Springfield, MO 65802

Upcoming Events

MAP-WorksBenchmarking AssessmentsTrainingConferencesShow All

Date Range:

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  • EBI Online Reporting Webinar for Current Users

    This webinar is designed for institutions that have completed an assessment. We will explore the features/capabilities of the online reporting system as well as some basic statistics to guide you through the continuous improvement process.

    Date: 05/23/2013
    Time: 1:00 PM – 2:00 PM CT

  • EBI Online Reporting Webinar for Current Users

    This webinar is designed for institutions that have completed an assessment. We will explore the features/capabilities of the online reporting system as well as some basic statistics to guide you through the continuous improvement process.

    Date: 05/28/2013
    Time: 10:00 AM – 11:00 AM CT

  • Action Planning 101

    Completing the assessment loop is important to show true improvement. We discuss the basics of choosing an area to improve, breaking the assignment into smaller tasks, assigning tasks, and monitoring the outcome.

    Date: 05/30/2013
    Time: 12:00 PM – 12:30 PM CT

  • EBI Online Reporting Webinar for Current Users

    This webinar is designed for institutions that have completed an assessment. We will explore the features/capabilities of the online reporting system as well as some basic statistics to guide you through the continuous improvement process.

    Date: 05/30/2013
    Time: 1:00 PM – 2:00 PM CT

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